Last Updated: 31 July 2026 · Effective Date: 31 July 2026

How to raise a complaint with The Guardian Chronicle, who handles it, and how long we take. Published in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

1. Our Grievance Officer

In accordance with Indian law, The Guardian Chronicle has appointed a Grievance Officer resident in India to receive and resolve complaints from readers, subscribers and members of the public.

Vaibhav Srivastava
Grievance Officer
The Guardian Chronicle
3rd Floor, Satya Chambers, Opposite Radisson Blu, Ranchi, Jharkhand, India – 834001
Email: vaibhav.srivastava@theguardianchronicle.com

2. What you can raise with us

• Editorial content — factual inaccuracy, unfairness, or a request for correction or right of reply.
• Subscriptions and payments — billing, renewals, cancellation or refund matters.
• Personal data — access, correction, erasure or withdrawal of consent under the Digital Personal Data Protection Act, 2023.
• Copyright — unauthorised use of our material, or a claim that we have used yours.
• Accessibility — difficulty using our website, applications or E-Paper.
• Conduct — the behaviour of our staff, agents or delivery personnel.

3. How to complain

Write to the Grievance Officer at vaibhav.srivastava@theguardianchronicle.com, or by post to the address above. To help us resolve matters quickly, please include:

• Your name and a contact number or email address.
• What the complaint concerns — for content, the headline and date of publication; for payments, the transaction reference.
• What you would like us to do.
• Any supporting material, such as a screenshot or receipt.

Complaints may be submitted in English or Hindi.

4. What happens next

• We acknowledge every complaint within 24 hours of receipt.
• We dispose of the complaint within 15 days of receipt.
• Where a complaint concerns personal data, we respond within the timelines set by the Digital Personal Data Protection Act, 2023.
• We will tell you the outcome and the reasons for our decision.

Where a correction to published content is warranted, it is made promptly and recorded on our Corrections page.

5. If you are not satisfied

As a publisher of news and current affairs content, we operate within the three-tier grievance mechanism set out in the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

• Level I — the publisher. Your complaint is first considered by our Grievance Officer, as set out above.
• Level II — self-regulating body. If you are not satisfied with our decision, the complaint may be escalated to the self-regulating body of publishers to which we belong.
• Level III — oversight mechanism. Thereafter, the oversight mechanism of the Ministry of Information and Broadcasting, Government of India.

For personal data matters, you may also approach the Data Protection Board of India after exhausting our internal process.

6. Records

We maintain a record of every grievance received, the action taken and the date of disposal, as required by law.

7. Contact

Vaibhav Srivastava, Grievance Officer
The Guardian Chronicle
3rd Floor, Satya Chambers, Opposite Radisson Blu, Ranchi, Jharkhand, India – 834001
Email: vaibhav.srivastava@theguardianchronicle.com